top of page


Add new suppliers and manage products for new and existing suppliers in one place.


Click to create a new supplier

Review, modify or delete your suppliers' product database

Set up Suppliers section


Add Suppliers

Contact details

Ordering details


Add Products

Product details 

Ordering specifications

Par level set up

Add suppliers


Add Suppliers

Set up your suppliers' cards with their contact details and ordering specifications for fast ordering

Step 1

Step 2

Step 3

Step 4

Step 5

Log in to Viability ( on computer / tablet

Go to the Suppliers tab and click the (+) icon.


Fill in the SUPPLIER tab

Input the supplier's business name. Account number and code are optional.


Add a minimum order amount if the supplier charges you a delivery fee for small orders. Your team will get a notification if the minimum amount isn't reached.


Input the supplier's rep contact details. It is important to add BOTH their email address and yours.

Save your changes. You must save the supplier set up to add their products. Product editing is enabled once the supplier is saved. Go to section 2. Products

Add products


Add/ Manage Products

Specials or new products? Add or edit product lists in the Suppliers screen.

Step 1

Step 1

Search for the supplier you want to edit. 

Screen Shot 2022-12-06 at 11.45.19 am.png

Step 2

Step 2

Select the "Products" tab and click "Add Products".

Screen Shot 2022-12-06 at 11.48.48 am.png

Step 3

Product info

Fill out the product descriptions in the "Product Info" tab - product code, name and brand

Product Code: The code used by your supplier to help identify the product

Name: The name of the product. Remember that your team and your supplier both need to be able to identify the product. The best names are descriptive and clear. 

Brand: The brand also helps identify the product and is displayed on the order. 

Screen Shot 2022-12-06 at 11.31.37 am.png

Step 4

Step 4

How is GST calculated? Choose an option for how Viability will automatically calculate GST for this product. Not sure whether a product attracts GST? Here's a helpful link.

Screen Shot 2022-12-06 at 11.59.30 am.png

Price includes GST

If the price of the product (the price shown in your invoice from the supplier) already includes the GST.

Viability now understands that the product price you've entered is including GST. 

Price excludes GST

If the price of the product (the price shown in your invoice from the supplier) doesn't already include GST.

Viability now understands that it should automatically add GST to this product, on top of the price you've entered. 

GST does not apply

If the product doesn't attract GST.

Viability now understands that GST doesn't apply to this product, and the price you've entered is the GST free price. 

Not sure whether a product attracts GST? Here's a helpful link.

Step 5

"Can I sell this item?"  

Activate the toggle if:

You buy a product and sell it without alteration. 

E.g. You buy cans of coke and sell them to your customers, or you buy prepared chocolate muffins to sell on.


Activate "Can I sell this item".

Then add a final Sale Price. This Sale Price is the price the customer pays to buy the product from you (with GST included, if applicable).

Deactivate the toggle if: 

You buy a product as an ingredient or component of a dish, or you don't sell the product "as is".

E.g. tomatoes for sauce, eggs for cooked breakfasts, lemonade in mixer bottles to create cocktails, chocolate to use in making your own muffins, etc. 

Screen Shot 2022-12-06 at 11.31.37 am.png

Step 6

Select the "Products" tab and click "Add Products".

Here you'll enter details about the product and how you buy it.


There are three ways to identify the way you buy a product:

The product is sold as an individual unit.


1 x can tomato

1 x 20kg bag flour

1 x 700mL Single malt whiskey

The product is sold by quantity or volume.


Apples - order per kilo

Bacon - order per kilo 

The product comes in a box, carton, sleeve or other type of container with multiple items.



375mL Lager x 24 (carton)

10 small croissants (box)

100 8oz takeaway cups (sleeve)

Do you order the product per item (unit)? ​

  • Choose UNIT.

  • Name the unit. The unit name is just for identification - it doesn't change how the product is organised or ordered.

  • Enter the price for each individual unit. If the price/order is always a multiple (box, carton, etc), follow the instructions for Multiples below. 

Screen Shot 2022-12-06 at 1.19.21 pm.png
Do you order the product as a weight or volume (quantity)? ​

  • Choose QUANTITY and then select which measurement is used for the product (kg, L, mg etc).


  • Enter the price for one quantity of the product. E.g. the price for one kilogram of Bacon.

Screen Shot 2022-12-06 at 1.23.36 pm.png
Do you order the product as a multiple (multiple)? ​

  • Choose MULTIPLE and then write a name to describe the collection. The name is a descriptor - it doesn't affect how the product is organised or ordered. 

  • Enter the total price for a multiple (e.g. the price for a full carton of drinks or sleeve of cups). 

  • Enter the number of individual products in a multiple (e.g. 24 cans in a carton). See a visual representation of the product multiple on the right.

  • Fill in the description of the individual product - the "base unit" (e.g. 375mL can) 

  • Viability automatically calculates the cost per individual product. 

Screen Shot 2022-12-06 at 1.30.34 pm.png
Using Par Levels (optional)

Par levels help your team order the right amount of products to stock up to your desired level.


To set par levels for a product, enter a minimum quantity to have on hand.


When ordering, enter the quantity you currently have on site and the order quantity will be pre-filled. 

Screen Shot 2022-12-06 at 1.37.37 pm.png
Example of par levels in use


You sell chocolate muffins. You purchase muffins per unit (each) and you know you can sell them for 3 days after they're delivered. You set the par level in Viability to 25 units. This means that you want to have 25 chocolate muffins on site each day. 


​Near closing, you're ordering for tomorrow. You've got 9 muffins left in stock and they're all fresh from this morning (so they can be sold tomorrow). Input 9 as the number of muffins in stock when making your order. Viability will update the ordering quantity to 16 so you'll have 25 muffins on site once you get tomorrow's delivery.


You'll need to remove any items you can't sell (expired products) before entering your number 'in stock'. In the example above, if 2 of the muffins were already 3 days old and will be thrown away, you should enter 7 as your 'in stock' number. 

Unit, Multiple, Quantity
Par levels


Can I send an order with some product information missing? You can send an order with some info missing, but some product info is compulsory. Viability won't let you order a product unless it has all these details: "Product Info" Tab: 1. Product Code 2. Name 3. GST calculation method "Ordering Info" Tab: 4. How you order the product (per unit, weight, box, etc & description if applicable) 5. The purchase price of the product. Other details are optional but may help your supplier or your team.

Can I add products without filling out the supplier contact and purchase entry details? You can add products to a supplier as long as a supplier name is saved. However, you can't send an order to the supplier unles you've entered the supplier's email address in the Contact tab.

Can I delete suppliers if I don't want to order from them any more? Yes - in the Suppliers main screen, click the red bin icon in the line of the supplier you need to remove. You will be asked for confirmation that you'd like to permanently delete the supplier. Warning: you can't retrieve info or products from a deleted supplier. Historical (past) orders from that supplier will remain in your history.

I want to order from a deleted supplier. Can I access their products list? No - you confirmed when you deleted the supplier that you want to permanently delete them. We strongly recommend not deleting suppliers that you may order from in the future.

How does Viability calculate GST on my orders? Viability uses the GST allocation for each product you create to calculate the GST on each order. To set the GST allocation, go to Suppliers > Manage Products (...) > select your product > Product Info (first tab) > "How is GST calculated?" > select method.

Didn't find what you're looking for?

If your question is not in the FAQs list, our customer support team is here to help. 

bottom of page